1.Definitions
Company refers to Louai Kassad Cake, operating in the United Arab Emirates.
Website refers to the official online store operated by the Company.
Customer / User refers to any individual accessing the website or placing an order.
Products refer to all cakes, desserts, and related food items offered for sale.
2. Eligibility
You must be at least 18 years old to place an order, or under the supervision of a legal guardian.
You agree to provide accurate and complete information when placing an order.
The website may not be used for any unlawful or unauthorized purpose.
3. Orders & Acceptance
All orders are subject to availability and confirmation.
The Company reserves the right to refuse or cancel any order in cases of:
Incorrect pricing or product description
Product unavailability
Suspected fraudulent activity
An order is considered confirmed only after receiving an official confirmation from us.
4. Pricing & Payment
All prices are listed in AED (United Arab Emirates Dirham).
Prices may include or exclude VAT as specified on the product page.
We reserve the right to modify prices at any time without prior notice.
Payment must be completed through the available payment methods on the website.
5. Delivery Policy
Delivery is available within the United Arab Emirates.
Customers are responsible for providing accurate delivery details.
We are not liable for delays caused by incorrect information or circumstances beyond our control (e.g., weather, government restrictions).
The customer must inspect the product upon delivery.
6. Cancellation & Refund Policy
Due to the perishable and custom-made nature of our products, items cannot be returned once delivered.
Orders may only be canceled before preparation begins (preferably at least 24 hours before delivery).
If there is an issue with your order, you must contact us within 24 hours of delivery and provide clear photographic evidence.
If the issue is confirmed to be our responsibility, appropriate compensation may be offered (replacement, partial refund, or store credit).
7. Allergens & Ingredients
Our products may contain allergens including but not limited to: eggs, milk, wheat, nuts, and soy.
البيض، الحليب، القمح، المكسرات، الصويا وغيرها.Customers are responsible for informing us of any allergies prior to placing an order.
We are not liable for allergic reactions if no prior disclosure was made.
8. Product Handling
Products must be stored according to the provided storage instructions.
We are not responsible for damage or spoilage after delivery due to improper storage.
9. Intellectual Property
All website content including logos, images, product designs, and text are the property of Louai Kassad Cake
and may not be copied, reproduced, or distributed without written permission.
10. Limitation of Liability
Our liability is strictly limited to the purchase value of the product.
We are not responsible for indirect, incidental, or consequential damages arising from product use.
11. Privacy
Customer information is used solely for order processing and communication purposes.
We do not sell or share personal data with third parties except as necessary to fulfill services or as required by law.
12. Governing Law
These Terms and Conditions are governed by the laws of the United Arab Emirates. Any disputes shall be subject to the jurisdiction of UAE courts.